How to Request a Return

If you need to return an item, follow these simple steps to initiate a return on our platform. Please review our return policy to ensure your item is eligible for return.

Step 1: Go to Your Orders

• Log in to your account.
• Navigate to the My Orders section in your profile.

Step 2: Find the Item You Wish to Return

• Locate the specific order and item you want to return.
• Select Request a Return next to the item.

Step 3: Choose a Return Reason

• Follow the prompts to specify the reason for your return.
• You may be asked to provide additional information or upload photos if the item is defective or damaged.

Step 4: Confirm Return Details

• Review the return instructions provided, which may include packing and shipping details.
• Once confirmed, you’ll receive a return label or instructions for sending the item back.

Step 5: Ship the Item

• Pack the item securely according to the return instructions.
• Attach the return label (if provided) to the package.
• Drop off the package at the designated shipping location or arrange for a pickup if applicable.

Step 6: Track Your Return

Once the item has been shipped, you can monitor the return status in your My Orders section. We’ll notify you once the return has been processed and your refund or exchange is issued.

Note:

Refund times may vary depending on the payment method and processing time. For more details, please refer to our full Return Policy in the Help Center