Understanding Seller Policies and Guidelines

At ComeMarket, we prioritize a safe and transparent experience for both sellers and buyers. To maintain a professional and trusted marketplace, we’ve established a set of policies and guidelines that every seller must follow. Understanding and adhering to these guidelines will help you succeed on the platform and avoid any disruptions to your account.

  1. Product Listing Standards

    • Accurate Descriptions: Ensure that your product descriptions are clear, honest, and accurate. Include all essential details, such as size, color, materials, and condition, to give buyers a realistic understanding of what they are purchasing.
    • Authenticity: Only list authentic items for sale. Counterfeit or misrepresented goods are strictly prohibited and may result in account suspension.
    • Prohibited Items: Familiarize yourself with the list of prohibited items on ComeMarket. These typically include hazardous items, certain adult content, and other restricted products. Check the guidelines to ensure all your listings comply.

  2. Pricing and Transaction Policies

    • Transparent Pricing: Ensure that all prices, shipping fees, and any other applicable costs are clearly stated in each listing. Hidden fees are not allowed, as they can lead to customer dissatisfaction.
    • Sales and Promotions: If you wish to run discounts or promotions, make sure they comply with marketplace rules. Use approved methods for discounting items and provide accurate information about the promotional period.

  3. Shipping and Delivery Requirements

    • Timely Shipping: Ship all orders within the time frame specified in your listing. Providing realistic shipping estimates helps set buyer expectations and avoids disputes.
    • Tracking Information: Always provide tracking information if available. This builds trust with buyers and reduces inquiries regarding order status.
    • Reliable Packaging: Ensure that items are packaged safely and securely to prevent damage during transit.

  4. Return and Refund Policy Compliance

    • Clear Return Policies: Define your return policy clearly, including whether or not you accept returns, under what conditions, and any associated fees. Buyers rely on this information when making purchase decisions.
    • Prompt Refunds: If a return is accepted, process refunds in a timely manner according to ComeMarket policies. Quick and professional handling of refunds improves your reputation and buyer trust.

  5. Communication and Customer Service

    • Responsive Communication: Be prompt and courteous when responding to customer inquiries. Good communication can resolve many potential issues before they escalate.
    • Handling Complaints and Disputes: Address buyer complaints professionally and in line with marketplace policies. Aim to resolve any issues amicably to maintain high customer satisfaction.

  6. Compliance with Marketplace Code of Conduct

    • Professionalism: Conduct yourself with integrity and professionalism in all interactions with buyers and marketplace staff.
    • Respect for Privacy: Respect buyer privacy and only use their contact information for legitimate transaction-related purposes.
    • No Fraudulent Activity: Fraudulent activity, such as manipulating ratings or reviews, misrepresenting products, or evading marketplace fees, is strictly prohibited and will result in penalties.

  7. Account Security and Data Privacy

    • Secure Account Information: Keep your login credentials secure and monitor your account activity regularly.
    • Compliance with Data Protection Laws: Adhere to all applicable data protection regulations when handling buyer information.

Additional Resources

By following these guidelines, you’ll contribute to a safe and reputable marketplace, leading to more successful transactions and positive experiences for both you and your customers.